Terms and Conditions

Please read carefully. YOUR USE OF THIS HOWARD STUDIOS WEBSITE (hereinafter the “Site”) CONSTITUTES YOUR UNCONDITIONAL ACCEPTANCE OF THESE TERMS AND CONDITIONS OF USE. IF YOU DO NOT AGREE WITH ANY OF THESE TERMS AND CONDITIONS OF USE, DO NOT USE THIS SITE. Howard Studios reserves the right to update or modify these Terms and Conditions of Use at any time without prior notice. We encourage you to review these Terms and Conditions of Use whenever you visit this Site.

CUSTOM ORDERS CANNOT BE RETURNED OR EXCHANGED UNDER ANY CIRCUMSTANCES. THIS INCLUDES ANY ITEM WITH ANY PERSONALIZED INFORMATION, RINGS, AND ANY SPECIAL ORDERS. OTHER ITEMS CAN BE RETURNED. A REPOLISHING/REFINISHING FEE OF $25.00 WILL APPLY TO MOST RETURNED ITEMS. CONTINUE READING FOR MORE DETAILS.

WE DO NOT SELL, TRADE OR RENT YOUR PERSONAL INFORMATION TO OTHERS.

License

When you, the user (“you”), use the Site, Howard Studios (“Howard Studios”) grants a limited revocable license to you to use the Site solely on behalf of yourself or your organization or company for personal, non-commercial use and solely in compliance with these Terms and Conditions of Use. You may download or copy the contents and other downloadable materials displayed on the Site for your personal use only. No right, title, or interest in any downloaded materials or software is transferred to you as a result of any such downloading or copying. This license expressly prohibits you, without limitation, from reselling the Site or any portion thereof or the services offered by Howard Studios, making any derivative work of the Site, collecting or using e-mail addresses or other information, ratings or listings, or extracting or mining any data whatsoever. You may use this Site for legitimate informational and shopping purposes only. You may not harm the Site in any way or otherwise use the Site in any improper manner, including, but not limited to hacking into the Site’s systems, spoofing or faking e-mail headers, slowing, or stopping the functionality of the Site.

Links to other sites, references on this Site to any name, marks, products or services of third parties or hypertext links to third party sites or information are provided solely as a convenience to you and do not in any constitute or way imply an endorsement, sponsorship or recommendation by Howard Studios regarding the third party information, product or service. These sites are maintained by third parties over whom Howard Studios exercises no control. Howard Studios has not reviewed all sites linked to this Site and Howard Studios expressly disclaims any responsibility for the content, the accuracy of the information, and/or the quality of products or services provided by or advertised on these third-party websites. If you decide to link to any such third-party site, you do so at your own risk.

Site Disclaimer of Warranties

THIS SITE IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. USE OF THE SITE IS ENTIRELY AT YOUR OWN RISK. HOWARD STUDIOS EXPRESSLY DISCLAIMS ALL REPRESENTATIONS AND WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, REGARDING THE OPERATION OF THE SITE OR THE INFORMATION, CONTENT, MATERIALS, MERCHANDISE OR PRODUCTS INCLUDED OR DISPLAYED ON THIS SITE OR ANY PRODUCTS OFFERED OR AVAILABLE THROUGH THE SITE OR THE CATALOGUE, EXCEPT AS SET FORTH BELOW. TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, HOWARD STUDIOS DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. YOU ACKNOWLEDGE, BY YOUR USE OF THE HOWARD STUDIOS WEBSITE, THAT YOUR USE OF THE SITE IS AT YOUR SOLE RISK. THIS DISCLAIMER DOES NOT APPLY TO ANY PRODUCT WARRANTY OFFERED BY THE MANUFACTURER OF THE ITEM. THIS DISCLAIMER CONSTITUTES AN ESSENTIAL PART OF THIS AGREEMENT. SOME JURISDICTIONS DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE FOREGOING LIMITATIONS MAY NOT APPLY TO YOU.

Intellectual Property Rights

All materials contained on the Site, including without limitation all images, text, illustrations, designs, icons, photographs, programs, and written and other materials that are distributed to this Site and all the products available on the Site, are the intellectual property owned, controlled or licensed by Howard Studios, its partners, its affiliates or are owned by third parties and appear on the Site with the permission of their respective owners. Accordingly, such materials are protected by law, including but not limited to Canadian and, or United States copyright, patent, trade secret, trade dress and trademark law, as well as other federal, provincial, local, state, national, and international laws and regulations. Howard Studios and its affiliates and licensors expressly reserve all intellectual property rights in all text, programs, products, processes, technology, content, and other materials that appear on this Site. Except as otherwise expressly provided in these Terms and Conditions of Use, access by you to this Site does not confer any license under any of Howard Studios' or any third party’s intellectual property rights. The compilation, meaning the collection, arrangement and assembly, of all content on this Site is the exclusive property of Howard Studios and is also protected by the United States and international copyright law. You agree not to copy, modify, adapt, reproduce, except as noted above. You agree not to publish, translate, distribute, transmit, display, reverse engineer, decompile, create derivative works from, sell or participate in the sale of, disassemble or in any way exploit any aspect of the Site. Please be aware that Howard Studios actively and aggressively enforces its intellectual property rights to the fullest extent of the law.

Communications on the Internet

Use of the Internet is solely at your own risk and is subject to all applicable local, state, national, and international laws and regulations. While Howard Studios has endeavoured to create a secure and reliable Site, Howard Studios and its affiliates are not responsible for the security of information transmitted via the Internet, the accuracy of the information contained in the Site, or the consequences of any reliance by you on such information. You must make your own determination as to these matters. Howard Studios cannot guarantee that you will be able to access the Site at all times or that the Site will be secure, uninterrupted, or error-free, nor can Howard Studios provide assurances that transactions will be completed properly. Howard Studios is not responsible for failure to execute a purchase or technical problems that may hinder the efficacy of a purchase, including e-mail, transmission times or other delays. Howard Studios and its affiliates shall not be liable for damages as a result of any delay or other failure of performance due to causes beyond their reasonable control including, without limitation, acts of God, acts by you or by any of your representatives or by any third parties, acts of military or civil authorities, fire or other casualty, strikes, lockouts, weather, epidemic, war, riot, terrorism, telecommunications interruptions or computer viruses.

Security of Site

You are prohibited from violating or attempting to violate the security of the Site, including, without limitation:

  1. accessing data not intended for your use or logging onto a server or an account that you are not authorised to access
  2. attempting to probe, scan or test the vulnerability of a system or network or to breach security or authentication measures without proper authorization
  3. attempting to interfere with service to any user, host or network, including, without limitation, by submitting a virus to the Site, overloading, “flooding,” “spamming,” “mailbombing” or “crashing;”
  4. sending unsolicited e-mail, including promotions and, or advertising of products or services
  5. forging any TCP/IP packet header or any part of the header information in any e-mail or newsgroup posting. Actual or attempted unauthorised use of the Site or violations of system or network security may result in criminal and, or civil prosecution.

For your protection, Howard Studios reserves the right to view, monitor, and record activity on the Site without notice and without permission from you. Any information obtained by monitoring, reviewing, or recording is subject to review by law enforcement organisations in connection with investigation or prosecution of possible criminal activity on the Site. In addition, Howard Studios will comply with all court orders involving requests for such information. You agree not to use any device, software or routine to interfere or attempt to interfere with the proper working of this Site or any activity being conducted on this Site. You also agree not to use or attempt to use any engine, software, tool, agent or other device or mechanism, including without limitation browsers, spiders, robots, avatars or intelligent agents, to navigate or search this Site other than the search engine and search agents available from Howard Studios on this Site or from generally available third party web browsers.

Governing Law

Excluding any links, this Site is owned and controlled by Howard Studios from Ontario, Canada. Although this Site can be accessed from other locations, by accessing this Site, You agree that the statutes and laws of the Province of Ontario, without regard to conflict of laws, will apply to all matters relating to the use of this Site. In addition, any action or proceeding arising out of or related to these Terms and Conditions of Use or Your use of this Site may be brought only in the province of Ontario, Canada and you agree to and consent to the exclusive personal jurisdiction and venue of the courts in the Province of Ontario, Canada. You are responsible for your own compliance with local laws regarding Internet use and access.

Notices

In the case of Howard Studios, any notices shall be given by using our contact form, or to the e-mail address that you provide to Howard Studios or such other address as either party shall specify. A notice shall be deemed given 24 hours after the e-mail is sent unless the sending party is notified that the e-mail address is invalid. Alternatively, Howard Studios may give you notice by certified mail, postage prepaid and return receipt requested, to the address provided to Howard Studios during the registration process. In addition, you may give Howard Studios notice by certified mail, postage prepaid and return receipt requested, to Howard Studios, PO BOX 99900 UL 848 482, RPO CITYSIDE, MISSISSAUGA ON L4Z 0C2. In the case of notice via certified mail, notice shall be deemed given four (4) days after the date of mailing.

Construction

The section headings used herein are for convenience of reference only and do not form a part of these Terms and Conditions of Use, and no construction or inference shall be derived therefrom. These Terms and Conditions of Use will not be construed for or against either party based on the draftsmanship thereof. No other provisions or changes are binding upon Howard Studios unless reduced to writing and signed by an authorised Howard Studios representative. If any provision of the Terms and Conditions or any application thereof is held to be invalid or unenforceable for any reason, that provision shall be deemed severable and the remainder of the Terms and Conditions and the application of that provision in other situations shall not be affected.

Termination

These Terms and Conditions of Use constitute an agreement that is effective until terminated by Howard Studios at any time without notice. Howard Studios may terminate your right to use this Site immediately without notice to you if, in Howard Studios' sole discretion, you violate or fail to comply with any of these Terms and Conditions of Use. In the event of termination, You will no longer be authorised to access this Site. The restrictions imposed upon you with respect to material copied or downloaded, and the disclaimers and limitations of liability set forth in the Terms and Conditions of Use shall survive the termination of these Terms and Conditions of Use. You may otherwise terminate these Terms and Conditions of Use at any time, provided that you discontinue any further use of this Site

Miscellaneous

These Terms and Conditions of Use constitute the entire agreement between you and Howard Studios relating to the subject matter addressed herein. If any portion of these Terms and Conditions of Use is adjudged invalid or unenforceable by a court of competent jurisdiction, the remaining portions will remain valid, enforceable, and carried into effect. The Terms and Conditions of Use may be modified by Howard Studios at any time without prior notice, by posting such changes on the Site. Modifications required by law or designated by Howard Studios will become effective immediately. Your continued use of the Site following notice of any such modification will be conclusively deemed Your unconditional acceptance of the revised Terms and Conditions of Use. If any such revision is unacceptable to You, You should discontinue use of the Site immediately. A printed version of these Terms and Conditions of Use and of any notice given in electronic form will be admissible in judicial or administrative proceedings based on or be relating to these Terms and Conditions of Use to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form. The failure of Howard Studios to act with respect to a breach of this Agreement by you or others does not constitute a waiver and shall not limit Howard Studios or its partners' rights with respect to such breach or any subsequent breaches.

Privacy Policy

At Howard Studios, your privacy is extremely important to us! We are committed to giving our customer’s the same level of privacy and security, as we ourselves at Howard Studios would expect when indulging our personal information online. When you shop at Howard Studios, you can expect to be treated like friends & family.

Information Collected on Our Site

We collect information from you online when you purchase merchandise through our website or when you register with Howard Studios online registry service. When you purchase merchandise through our website or when you register, you will be asked to provide certain personally identifiable information such as your name, billing address, e-mail address, telephone number(s), credit card number and shipping information (name and address for shipping if it differs from your billing address).

You are not required to provide this information but may do so at your own convenience. As with any information we collect, we generally do not share this information with anyone outside of Howard Studios, except as described below.

Use of Information Collected on Our Website

Howard Studios collects and uses personally identifiable information in a limited number of ways. We use the information we collect to complete transactions, to track and verify orders, to send you information about promotional or special offers, and to respond to your inquiries. We share your information with certain third parties, such as processors of credit card transactions, who help us do just that. In addition, we may share your information with certain third parties in order to provide you with details on promotions, contests, other events or related products that may be of interest to you. These third parties are bound to follow the terms of our privacy policy when they handle your information.

We do not share your personally identifiable information with other third parties. However, there are certain exceptions. We may share information when we are legally required to do so, such as in the case of an investigation, legal process, or other legal proceedings. We may also share information to protect against misuse or unauthorised use of our Site. In addition, we may share information to limit our legal liability and to protect our rights or property, our Site, or the rights or property of our customers or members of the general public. We use "cookies" to provide visitors with a personalised experience on our website. Cookies are small pieces of information that websites transfers to the hard drive of a visitor's computer for temporary record-keeping purposes. We use cookies to increase the functionality and friendliness of our Site and to provide a better experience through our Site to reach visitors' needs. For example, using cookies allows you to put items in a "shopping basket" and then order that merchandise through the "checkout" option of the website. In addition, we may use cookies for statistical collection or analysis to monitor general usage patterns of customers on our website (such as the amount of time spent visiting our website and the amount of time between a customer's first visit and their first purchase). Most browsers used by visitors have the option to allow them to control whether the browser will accept cookies, reject cookies, or notify the visitor each time a cookie is sent. However, setting a browser to reject cookies will limit the number of features available to the visitor on our website.

Permission to Use Your Content

All information, ideas, suggestions or other communications you transmit to Howard Studios concerning the materials contained in this Site shall be on a non-confidential basis. By transmitting any suggestions, information, material, or other content (collectively, “User Content”) to Howard Studios, you automatically grant Howard Studios the royalty-free, perpetual, irrevocable, non-exclusive right and license to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, redistribute, transmit, perform and display such User Content (in whole or part) worldwide and/or to incorporate it in other works in any form, media, or technology now known or later developed for the full term of any rights that may exist in such User Content. Further, Howard Studios is free to use any ideas, concepts, know-how, techniques, and suggestions contained in any communications You send to this Site without compensation to you and for any purpose whatsoever, including but not limited to creating, manufacturing, and marketing products and/or services using such information.

Your Representations & Indemnification Obligation

You expressly represent and warrant to Howard Studios that you will use this Site, and any products purchased from Howard Studios, in accordance with all applicable local, provincial, state, national and international laws, and in accordance with these Terms and Conditions of Use. You agree to defend, indemnify, and hold harmless Howard Studios, Vector Frameworks Ltd, their affiliates, and all of their respective employees, agents, directors, officers, proprietors, partners, representatives, attorneys, predecessors, successors, assigns, agents, licensors, and third party providers to the Site from and against any and all claims, proceedings, damages, injuries, liabilities, losses, costs, and expenses (including reasonable attorneys’ fees and litigation expenses), relating to or arising from your use of the Site; or any breach by you of these Terms and Conditions of Use. You hereby waive and release Howard Studios, Vector Frameworks Ltd, their affiliates, and all of their respective employees, agents, directors, officers, proprietors, partners, representatives, attorneys, predecessors, successors, assigns, agents, licensors, and third party providers to the Site from all rights of contribution or indemnity to which You otherwise may be entitled.

Protection of Information Collected on Our Website

Howard Studios takes every precaution to protect our users’ information. When users submit sensitive information via our Site, your information is protected both online and off-line. When the Site asks users to enter sensitive information (such as credit card number), that information is encrypted and is protected with the best encryption software in the industry – Secure Socket Layers (SSLs). While on a secure page, such as our order form, a lock icon appears on the bottom or top of your web browser. When you are not on a secure page, no lock icon will appear. In addition, the servers that we store personally identifiable information on are kept in a secure environment under restricted access.

Registering an Account

If you are making a purchase, you have the option to register an account to keep track of your orders. To register an account with Howard Studios, select the “My Account” menu option located on the top bar of our Site. Registration can also be done as an option at the time of purchase. Registered account holders have the option to view their orders, including the orders status, and additional notes made to the order. Registered account users will also benefit from additional promotional material and special offers that will be sent by Howard Studios.

You have the right to close your account at any time by using our contact form, or in a reply to any email or telephone call, you receive from us.

Making Changes to Your Personal Information

If you registered an account you have access to edit your information yourself by selecting the “My Account” menu option located on the top bar of our Site or by using our contact form to provide the information you wish us to edit on your behalf.

Opting Out of Promotional Offers

Most of our visitors appreciate receiving information about promotions and special offers from us following registering an account. If you do not wish to receive promotions or special offers, you can opt-out from receiving such communications from us at any time by following instructions provided at the bottom of any e-mail communication or by using our contact form to inform us of your preferences.

Questions About the Privacy Policy

If you have any questions regarding our Privacy Policy or Howard Studios online privacy and data security practices, please contact us by e-mail at by using our contact form.

Statements Made in Describing Goods and Services

HOWARD STUDIOS DOES NOT WARRANT THAT THE WEBSITE OR THE MATERIALS CONTAINED THEREIN WILL BE ACCURATE, RELIABLE OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT THE SITE, OR THE SERVER THAT MAKES IT AVAILABLE, IS FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. HOWARD STUDIOS IS NOT RESPONSIBLE FOR ERRORS AND OMISSIONS IN ANY CATALOGUE, PRODUCT ADVERTISING MATERIAL, OR SITE, ANY GLOSSARIES CONTAINED WITHIN THE WEBSITE, OR ANY SUPPLEMENTAL MATERIAL. MATERIAL ON THE SITE ALSO MAY CONTAIN TECHNICAL INACCURACIES OR TYPOGRAPHICAL ERRORS, AND MAY BE CHANGED OR UPDATED WITHOUT NOTICE; HOWARD STUDIOS WILL NOT BE LIABLE OR RESPONSIBLE FOR ANY SUCH INACCURACIES, ERRORS, CHANGES, OR UPDATES. HOWARD STUDIOS IN ITS SOLE DISCRETION MAY ADD, DELETE, OR CHANGE SOME OR ALL SERVICES OFFERED VIA THE WEB SITE AT ANY TIME.

When You Purchase

If you purchase a product or service through this Site, you agree to provide true, accurate, current and complete information about yourself as prompted. If You provide any information that is untrue, inaccurate, not current or incomplete, or Howard Studios suspects, for any reason, that such information is untrue, inaccurate, not current or incomplete, Howard Studios, in its sole discretion, has the right to suspend or terminate your current or future use of the site, reject and/or refuse any orders placed by you or on your behalf, and/or refuse any and all current or future use of the Site by You. Howard Studios will not be liable for any loss or damage arising from your failure to comply with this paragraph.

Colours, Sizes, Pricing & Promotions

Howard Studios makes every effort to ensure that the prices displayed are accurate. However, there may be the rare and odd time that an error takes place. Howard Studios reserves the right to refuse any sale when errors are detected. Errors could result from a typing error, labelling error, photographic error, technical, or any other type of error. In the event of mislabeled pricing, we reserve the right to refuse any sale at the incorrect price. Where prices are mislabeled and the pricing of the merchandise is lower than our intended sales price, we will automatically charge you the lower amount and ship you the merchandise. If the correct price of the merchandise is higher than our stated price, we will cancel your order and notify you of the price error and cancellation. If the order has already processed on your credit card, then Howard Studios will immediately refund your credit card.

Howard Studios makes every effort to display as accurately as possible the colours of its products that appear on the Site, as well as the sizes of jewellery and gemstones. However, as the actual colours, you see will depend on your devices' screen.  Howard Studios cannot guarantee that your display of any colour will be accurate. If you any doubts or questions regarding the exact size of any gemstones, or jewellery displayed on the Site, we encourage you to use our contact form and we will provide you with exact information and a custom quote.  Alternatively, you can use our quote feature that allows you to select a product to make inquiries regarding the product.

Asking for Quotes

You can select a product from Howard Studios and place it into your shopping “cart” or “basket” for purchase at our “check out” page.  You also have the option to place the product onto a “Quote” or “Wish List.” You may also elect to do both, placing the product in your shopping basket and placing it on a quote list. At the “check out” page, you may choose to pay for products from your shopping “cart” or send us your quote list or do both.

There are no obligations to buy nor any fees associated with quotes. Ask for quotes, if you have any questions regarding a product. Use the quotes function to ask.  Use the quotes function for product modifications or customizations, or to ask for a similar product with different features or price points. Freely use the quoting function to start a conversation.

Ordering

To view the status of your order, please sign into your registered account Select the “My Account” menu option located on the top bar of our Site. If you did not register with us then use our contact form to inquire.

Acceptance

Please note that there may be certain orders that Howard Studios is unable to accept and must cancel. Howard Studios reserves the right, at its sole discretion, to refuse or cancel any order for any reason. Some situations that may result in your order being cancelled include limitations on quantities available for purchase, inaccuracies or error in product origin information, or problems identified as part of credit and fraud avoidance. Howard Studios also may require additional verification or information before accepting any order. Howard Studios will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order. If your order is cancelled after your credit card has been charged, Howard Studios will issue a credit to your credit card in the amount of the charge. The receipt of an e-mail order confirmation does not constitute the acceptance of an order or a confirmation of an offer to sell. Howard Studios reserves the right, without prior notification, to refuse service to any customer

Quantity Limits and Dealer Sales

Howard Studios reserves the right to limit the quantities of items purchased per person, per household, or per order. These restrictions may be applicable to orders placed by the same Howard Studios account, the same credit card, and to orders that use the same billing and/or shipping address. Howard Studios will provide notification to the customer e-mail and/or billing address should such limits be applied. Howard Studios also reserves the right to prohibit sales to dealers.

Sales Tax

Howard Studios operates in Canada. Current law requires Howard Studios to collect all federal, provincial, local and other taxes that are applicable. If you wish us to ship items to a non-Canadian address, then you must assume the cost of any additional taxes and duties that result.  Please keep in mind that tax rates are subject to change at any time.

Payment

We accept payment by Visa, MasterCard and American Express for orders placed within Canada. We also accept email transfers supported by most Canadian Banks using their online self-service banking features, and we accept cheques. For more details contact us using our contact form.

Cancellations

We want you to be happy with everything you purchase from us.  To achieve this happiness, we do not pressure you to purchase. Where suitable, we allow you time to re-consider your choices, during which you can ask for a cancellation of the order.

Custom & Special Orders

For custom orders, we will not start the work for two days, during which you can ask for a no questions asked cancellation, giving you a piece of mind and assurance that this is what you want. We do not accept returns for custom orders or special orders.  We do understand mistakes are made and we will do our best to resolve these situations.  We will fix our errors or omissions, and regardless of the nature of the issue, we are confident to resolve the issue.  See our page titled "Our Custom Order Process" for more details on how custom orders are handled.

Ready-to-Order Merchandise

For Ready-to-Order merchandise, we may have a cancellation period, which is dependent on the retail channel from which you are purchasing and will be indicated within the channel.  For example, We hand make a number of contemporary or traditional pieces that are purchased through the website Etsy, where the cancellation period is currently indicated as 24 hours.  In this example, you may request a cancellation within 24 hours of purchase.  For Ready-to-Order merchandise, we will give you a full credit if you are not satisfied, provided you follow the returning merchandise procedures defined below.  When purchasing from the Howard Studios website (the Site), you may request a cancellation within 24 hours of purchase.

Lifetime Engagement Ring Warranty

Every diamond ring we sell is manufactured under the tightest quality control standards and is carefully inspected prior to shipment. Most of these rings require very little to no maintenance at all, outside of general cleaning or a periodic check.

We stand behind every ring we sell which is why we offer a lifetime warranty with every diamond ring purchase. In the unlikely event, there is ever a problem with your ring, you can mail it to us for inspection. If the problem is deemed to be caused by a manufacturer defect, we will make the necessary repair free of charge. If it is deemed the problem was caused by normal wear and tear, then we will only charge you our cost for any materials, like the metal, diamonds, and so forth needed to make the repair.

Please note that the centre diamond in any engagement is not included in our engagement ring warranty. Although diamonds are the hardest substance on earth, it is still possible to break or chip a diamond if struck with enough force at the right angle. We recommend all our customers take an insurance policy on their ring which covers loss or breakage to the centre diamond, as well as loss or theft of the ring as a whole. For any further questions or to take advantage of your lifetime warranty on a ring purchased from us please contact us using our contact form

Diamond Trade-In Policy

Depending on the source your diamond, a trade-in, a trade-up option may apply.  Currently, only our Red Box Diamonds® products carry a trade-in, trade-up option.  This enables you to trade in or upgrade your diamond for a larger or higher quality stone and get a 100% credit of your original diamond purchase. A condition necessary is that that the new diamond you are purchasing must be at least 100% greater in value than your original diamond. The diamond being upgraded must be in its original condition free of any chips or scratches, and also must be accompanied by it’s original GIA or AGS laboratory report. Questions?  Visit our Red Box Diamonds® to read about the full benefits of this product.

Refunds

We do not provide refunds for custom orders or special orders.

For Ready-to-Order Merchandise, we want you to be happy when you purchase from us. If you are not satisfied and need to return merchandise, we will give you full credit, provided you follow the returning merchandise procedures defined below and we receive the merchandise within 10 days of the invoice date. Customers returning merchandise outside of this timeframe will be charged a 25% restocking fee.

Upon receiving your return, we will exchange, replace, or credit. You will receive credit in the same manner as you paid for the merchandise.

Returning Merchandise

First, contact us by email or use our use our contact form to notify us of the return. Please include the REASON for return. Merchandise returned without notification may incur extra service fee, or we may return the merchandise to you at your expense.  To avoid this situation, contact us and wait for our confirmation, and returning address before shipping the merchandise.  If you have a copy of the original invoice please include the invoice number.

Return merchandise in its original condition and packaging; including envelopes, bags, and boxes. Merchandise should be securely packaged and insured. Howard Studios is not responsible for returns that are lost or damaged in transit.

All returns must be shipped prepaid (No CODs).

Shipment of Orders

Items ordered through Howard Studios are shipped by Canada Post or Federal Express, or through another service at the discretion of Howard Studios. A street address is required for delivery. Merchandise will be delivered standard ground transportation, which takes up to 10 business days. You may request express delivery, which takes approximately 3 business days, for an additional charge. Processing time for in stock items is approximately 7 business days, and items that need to be fabricated may take 4-6 weeks. Delivery times do not include processing time. Additional charges and shipping times may be applied to merchandise shipped to the US and outside North America.

We offer free shipping on orders of totalling $250 or more within Canada. All orders are shipped via Canada Post or Federal Express expedited within one to five business days dependent on your location. Orders under $250 require a flat shipping rate of $30 and are expedited one to five business days. Taxes are not considered in the total order price. Please use our contact form for further inquiries.

Once your order is ready for shipping, you will receive an email notification containing your tracking number and a link to Canada Post or Federal Express to use your tracking code and follow your parcel as it makes its way to you.

More

Have you read enough regarding our Terms & Conditions? There is more, follow links: 

 Want to join the conversation, please read "Guidelines to Follow while making Comments".

 Interested in making your own unique piece of jewellery or buying exactly what you envision, read about "Our Custom Order Process".

 Interested in the value  Red Box Diamonds® brings to you.

 Want to know more about us, visit our "About" page.